Shipping currently takes about 12 - 22 business days to create custom apparel products because of the impact of COVID-19. This timeframe includes authorization and verification of your order, placement and waiting for turn in the production queue, print-on-demand of your specific order, hand sewing of your garment, quality control and packaging. Then you should add shipping times on top of that. Speed and price depends on product type, destination and your shipping choice at checkout. Shipping time can vary from overnight to 10 business days. Free shipping in the continental US takes 3 - 5 business days until delivery. BOTTOM LINE: ORDER SUBMISSION TO DELIVERY CURRENTLY TAKES 3 - 6 WEEKS DUE TO COVID-19 IMPACT. NECK GAITERS HAVE PRIORITY AND WILL DELIVER IN THE SHORTEST AMOUNT OF TIME.


Once you have clicked on the "Pay Now" button, it might not be possible to edit or cancel your order. If you want to change some parameters, Customer addresses, etc., please contact us at is not bound to make such modifications in your order, but we will do our best on a case-by-case basis.


The risk of loss for shipped products pass to the customer upon our delivery to the carrier. It is the customer's responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case will not make any refunds and will not resend the Product.